Terms and conditions

General booking conditions and basic accommodation rules:
Upon arrival, guests must pay the city tax of € 4.00 per person per night (not included in the price), show a document (identity card/driving license for European countries, passport for non-European countries (pursuant to Article 109 Tulps)) and the booking confirmation voucher.
There is no front desk at this property.
The check-in location differs from the property location and it is in our main office, at Castello, 1980, 30122 Venice.
To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation.

CHECK-IN: Check in , with assistance from our staff, it is available from 15.30 until 19.30.
If you like you can arrive after 7.30 pm arranging, in advance, the self check-in option

CHECK-OUT: before 10.30 am (luggage deposit available in the office - € 6.00 per luggage).

It is not allowed to receive visits/guests unrelated to the reservation.
It is not allowed to make loud noises after 9.00 pm and before 9.00 am.
All or accomodatios are strictly non smoking.

Cancellation policies:
Cancellation terms without penalty: within 8 days before the arrival date.
In case of cancellation from 1 to 7 days before the beginning of the stay an amount equal to 30% of the total booking will be withheld.
For cancellations made up to 24 hours before arrival or in case of “No Show”, the entire amount of the reservation will be withheld.
There are no refunds in case of early departure and / or non-arrival after the cancellation deadline. Reservations from special “Prepaid” offers: NO reimbursement or other benefits are provided.

BeSafe insurance policy on request:
Refund of up to 100% of the prepaid amount in accordance with the reasons allowed in the Insurance Policy.